Privacy policy
Last updated: July 2026
This page states exactly what we collect on this site, where it is stored — including outside the European Union — how long we keep it, and how to ask us to delete it. We sell data governance: the least we can do is be precise about our own.
Who is responsible
Botler360 Ltd (10644529), 10 Cousins Close, Yiewsley, West Drayton, UB7 8QG, England. For any question or to exercise your rights: contact@botler360.com.
What we collect, and why
| What it is | When | Why | Legal basis |
|---|---|---|---|
| Name, email, phone (if given), company, trade, team size, your message | When you fill in the contact form | To reply to you and prepare our conversation | Your consent, given on the form |
| What you say to our voice agent, its written transcript, and the summary of your need | When you click the agent's face and speak to it | To answer during the conversation, then follow up if you leave contact details | Your consent — you start the conversation |
| Server technical logs (IP address, timestamp, page requested) | On every visit | Security, abuse prevention, fault diagnosis | Our legitimate interest in running the service |
Our voice agent keeps a written record of the conversation. It is not an exchange that evaporates: the transcript is stored with your request. If you would rather leave no trace, don't use the agent — the form and email are there for you.
What we do not do
- No cookies. This site sets no advertising cookie, no analytics cookie and no third-party tracker. There is no banner to accept because there is nothing to accept.
- We do not sell or rent your information to anyone.
- No advertising profiling, and no automated decision-making about you.
Where your information is stored
| What | With whom | Where |
|---|---|---|
| The pages of this site | Google Ireland Limited | Google Cloud — Cloud Run, région europe-west1 (Belgique) |
| Form requests, agent conversations and their transcripts | Google Cloud Firestore | us-central1 (United States) |
| Voice processing during the conversation | Google — Gemini Live API | Google infrastructure |
| Notification email to our team | Brevo (Sendinblue SAS, France) | European Union |
Transfer outside the European Union. The database that receives requests from this site is located in the United States. That transfer is covered by: Google Cloud (Google LLC), certified under the EU-US Data Privacy Framework, with standard contractual clauses included in Google's data processing agreement. You may ask us for a copy of those safeguards.
This concerns the data of this site. For a platform deployed for your company, the hosting region is a contract parameter: we install in Europe if you ask, and we write it down.
How long we keep it
- Contact requests and leads: 3 years from our last exchange, then deleted.
- Voice conversation transcripts: 12 months.
- Technical logs: our host's default retention (30 days for request logs).
If you become a client, retention for contract data is set by our terms and the accompanying data processing agreement.
Who has access
The Botler360 Ltd and Best of Tours group teams who handle sales enquiries. Our technical sub-processors are the ones listed in the table above, each bound by a processing agreement. Nobody else.
Your rights
At any time you may request access to your information, its correction, its deletion, restriction of processing, portability, or withdraw your consent. One address: contact@botler360.com. We reply within 30 days, and in practice much sooner.
If our answer does not satisfy you, you may complain to your national data protection authority — the ICO in the United Kingdom, the CNIL in France.
Processing on behalf of our clients
When we run a platform for a travel company, that company is the controller and we are its processor within the meaning of Article 28 GDPR. A data processing agreement is provided with every contract, and is available on request.
Changes
If we change something material — a new sub-processor, a new hosting region, a new purpose — we update this page and the date at the top.